Questions? Call our staff
Mon-Fri, 2:00PM - 10:00PM, BST
Phone 001 352 332 3613

Mission Statement

TheElegantOffice.com is committed to providing the highest quality office accessories, extraordinarily fast shipping, and customer service that will leave a smile on your face.

Company Info

Today we are proud to be one of the largest supplier of leather desk accessories online. We have grown into this role by providing the competitive advantages highlighted below

Satisfaction Guaranteed
Every item we sell is backed by our 100% "satisfaction guaranteed" promise.  We truly believe in the products we sell and we provide the best guarantee as a result of this belief.  This means no restocking fees and hassle free returns and exchanges.  See the complete policy for more details.

Faster Service @ Competitive Prices
98% of our orders, if ordered by 3:00 PM, EST, ship the same day, . Whether ordered online via our secure server, or by phone, you'll receive an email confirmation of your order and tracking email by 8:00 PM, EST. In addition to this incredibly fast shipping, most of our products are priced at or below our competitor's prices

Largest Selection of Desk Accessories Anywhere
At present we have over 300 individual items. Plus, we have over 50 desk sets with hundreds of possible combinations of options. The bottom line is that you will find what you need without having to spend several weeks looking for the perfect item.

Custom Leather Products with No Minimums
If you need a specialized item, for example, a different size, shape, color or style we can create a custom item to fit your need. There is no minimum for custom orders, so call today for a quote.

We invite you to enjoy these greats benefits today. 

For assistance making a purchase please call 001 352 332 3613.

Contact Information

Orders

From the UK 001 352 332 3613
Fax 001 352 505 3336
Email sales@elegantoffice.com

Catalog

Download a catalog online, click here

Mail

The Elegant Office, Inc
5200 NW 43rd Street
Suite 102 - 256
Gainesville, FL 32606
Mon - Fri  9 to 5, EST.

Phone

From the UK 001 352 332 3613
Fax 001 352 505 3336
Mon - Fri  9 to 5, EST.

Email

For Sales & Customer Service:  sales@elegantoffice.com
For Comments:  feedback@elegantoffice.com

Customer Service:

Our mission is to provide you, the consumer, with the highest quality desk and office accessories. Our business is founded on the principle that if you exceed clients' expectations, he or she will not only return, but refer others as well. We try to satisfy all of your expectations and to exceed them when possible. The Elegant Office Inc is a family owned and operated business with all the service perks of a small hometown operation. With our service line, each and every call to The Elegant Office Inc. is free and answered by a live person during Eastern Standard business hours. So whether you need warranty advice, service information, product specs or to place an order. Our staff is here when you need us, via email or voice. Please take advantage of that. We thank you for your business..."

Our Satisfaction Guarantee:

Buy with peace of mind with our 100% satisfaction guarantee! 

If for any reason you are not satisfied with your purchase, you may return it or exchange the product. You will be credited for a full refund of the product price, with no hassles, upon receipt of the return. All products must be returned in new and sellable condition in their original retail packaging. Exchanges will be done at the full original purchase price with no restocking fee*. *, provided our return terms are followed. All purchases must be returned within 14 days for a full refund. Buyer is responsible for return shipping charges.

*see terms and conditions below

Accepted Methods of Payments:

We accept Visa, Master Card, American Express, Discover; Personal & Business Checks (allow 10 days to clear). For your protection on some orders we may require that a photocopy of both the front and back of the credit card be faxed to us prior to the order being shipped

Please note, unused credits expire after six months.

Important note for our United Kingdom customers.

All damaged must be reported to The Elegant Office within 48 hours of receipt.

Shipping & Handling to the European Union:

We make every effort to ship your order the same day. We only ship to the European Union via UPS. We cannot ship postal service or using any other carrier. The only exception to this is in the event you would like us to ship on your own shipper number. Please proceed with this in mind.

The UPS charge that appears on your order confirmation does not include any applicable import duties or taxes. If applicable, those will be charged in addition to the fee shown on your confirmation.

We sometimes offer "discounted shipping" promotions. During these events, discounted shipping applies only to the air service provided, not any applicable duties or taxes. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.

ALL international orders will be sent via UPS to the billing address on the credit card without exception. All packages will be sent signature required. The Elegant Office, Inc. is not responsible for packages lost, damaged or seized by customs.

Orders cannot be cancelled once they have been shipped. Please call or email us if you have any questions about international ordering.

We must be notified within 48 hours of receiving product(s) of any damage due to shipping or manufacturing. Product replacements will not be issued if we have not been notified within that 48 hour timeframe

Returns & Exchange Policies:

All returns or exchanges on items shipped internationally must be made within 14 days of receipt. In the event your product arrives damaged, you must notify us within 24 hours - NO EXCEPTIONS.

If for any reason you are not satisfied with you purchase, we will gladly process a Return Authorization (RA). RA's must be requested within 14 days of receipt of your merchandise. Returned items should include the manufacturer's packaging and tags and be in the same condition as when it was delivered to you. Used and/or decorated merchandise cannot be returned unless defective.

In order to receive full credit for your return, please follow these steps:

1. Call our Customer Service Department (866.433.7573) to request a Return Authorization Number (RA#). The authorization number, pending credit memo and return instructions will be emailed to you.
2. Package the item in the original shipping carton. NOTE: The retail package many products come with is NOT suitable for shipping. Returns that are sent using the retail package as the shipping carton will be refused and no refund will be issued.
3. Enclose a copy of the pending credit memo (sent via email with RA#).
4. Use packing materials to provide adequate cushioning and protection for the item being shipped.
5. Clearly write the Return Authorization (RA) # on the package. Returns received without a RA# are subject to a 20% Restocking Charge
6. Although most of our shipments are sent via UPS, you may use any carrier. Be aware that many provide some insurance with their service but additional insurance may be needed to cover the cost of the item. As the shipper, you are responsible for items that are damaged while being returned.
7. RA#s are valid for 14 days after they are processed.
8. All returns must be received within 30 days - No Exceptions Please!

Once the item is inspected, a credit will be processed and a copy will be emailed to you. Allow four weeks to process returns.
The credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. However to receive any cash back the return must be made by the original purchaser.

Special Orders/Custom Orders/Non-Stock Products:
This pertains to items that have been special ordered, custom made, or have been decorated with a logo, initials or a name. 

Orders for special, custom, or non-stock products must be cancelled in writing before any production has begun.  A cancellation fee will be applied to all special, custom, or non-stock orders that have been cancelled prior to production.  No special, custom, or non-stock order can be cancelled after production has started or after it has shipped from the distribution or manufacturing facility. 

The Elegant Office provides custom items, made according to your specifications.  Such orders are quoted individually.  Please contact us to further discuss your needs.  In the event a custom item is damaged during shipping,  we will replace the items.

Exchanges:
Please follow the same steps referenced above for returning product. 
If shipping charges were charged for the original shipment, they will not be billed to ship the item selected as the exchange.  If shipping charges were not billed originally, they will be charged to ship the exchange item.
For obvious reasons, orders that have been shipped but not yet received cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise.

Damaged Product:
Please notify us within 24 hours if your order is damaged so we can initiate the needed steps to replace that product.  In many cases, the manufacturer will require that the damaged product be returned IN ITS ORIGINAL SHIPPING CARTON.  We will not be held responsible in the event shipper damage is not reported to us within the 24 hour time period stated above.


Cancellation Policy :
Orders placed with The Elegant Office, Inc. that are cancelled may incur a 15% Cancellation Charge. Additional charges might be incurred if production has already begun. Orders that have already shipped or that have been decorated cannot be cancelled.

Holiday Extended Returns & Exchange Policies:
Purchases made between November 1st and December 15th can be returned through January 15th . All other terms and conditions are applicable.

Guaranteed Holiday Delivery:

To accommodate last minute purchases, at times we may offer Guaranteed Holiday Delivery. Though it rarely happens, on occasion we are unable to deliver as promised. In that event, we will fully refund the price of your shipping, plus 10% of your purchase price (up to a maximum of $200). Though we hope it does not happen, in the event we do fall short, we will gladly honor our guarantee.

All returns must be made within 14 days of receipt.

Please call for a RMA (Return Merchandise Number) for all returns, damaged or not. All returns must be made within 14 days of receiving the product. If your merchandise arrives damaged, please contact us within 48 hours of delivery. You must call for an RMA prior to returning any merchandise. Merchandise returned without an RMA will be Subject to a 20% restocking fee. Damaged merchandise may be exchanged for a replacement item without a restocking fee. If you need to return undamaged merchandise, it must be resalable; and be in the originally sealed packaging. The retail package must be returned in the original shipping container, or similarly packed in a corrugated box. We will be unable to offer any refund if proper packaging is not used for returns.  

RMA numbers are only valid for 10 business days of issue. All orders must arrive at our facility within 10 days of the RMA number being issued.

Returns must:

You must call for an RMA prior to returning any merchandise. Merchandise returned without an RMA will be Subject to a 20% restocking fee.

The RMA number must be clearly written on the box or shipping label.

A copy of the pending credit memo must be included with all returns.

Be in original packaging which includes all internal packing.

Be in original retail box, undamaged and unmarked. Packages returned with postage stickers on retail packaging will be refused and cannot be refunded. Any shipment that arrives where the retail package has been used as the shipping container will be refused. Please take care of the retail box.

All merchandise, except gift certificates, can be returned in the original packaging materials. Note that shipping and delivery charges are not refundable.

Product must be resalable as new merchandise.

When packaging merchandise for return, please provide adequate protection to ensure all pieces arrive in new, resalable condition. We are not responsible for damage in transit due to poor or inadequate packaging. We strongly suggest shipping your return insured.

Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.

Custom orders cannot be returned. In the event that a custom order is damaged in shipping we will replace the items.

We cannot accept returns on personalized or debossed items. In the event that a personalized or debossed order is damaged in shipping we will replace the items.

Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.

We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. However to receive any cash back the return must be made by the original purchaser.

Gift Certificates:

Gift Certificate(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Certificates may be canceled and replaced with appropriate proof of purchase. Gift certificates expire 12 months after purchase.

Gift Cards:

Orders process with free gift card service or where the fee for this service has been waived will be charged $4.75 in the event of a return, and this service charge is not subject to return credit.

Warranty:

1 year warranty

The Elegant Office Inc. warrants that The Elegant Office brand products are free from defects in materials or workmanship. The Elegant Office will repair or replace with comparable product, at its option and free of charge, any product, part, or component which fails under normal use as a result of such defect. This warranty applies from the date of sale, and is valid only for the original purchaser.

Exclusions

This warranty does not apply to product failure resulting from:

• Normal wear and tear

• Failure to apply, install, or maintain products according to published The Elegant Office instructions and guidelines

• Abuse, misuse, or accident

• Alteration or modification of the product

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ELEGANT OFFICE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

Privacy Policy:

WE DO NOT SHARE CUSTOMER INFORMATION!

We collect email addresses and personal information on our website to assist our company in handling orders and improving our marketing. Pages browsed, hyperlinks clicked, and sites referred from may be saved to help our marketing group further develop our website's functionality.

Personal information provided by our customers will not be shared with third parties, unless necessary to complete a customer's order. Our customers' personal information may be used to make our marketing more efficient.

We do not share email addresses with third parties or any other personal information with our marketing partners. We may at times email our customers with updates to our products and monthly specials. All customers have the option to be removed from our email list.

Customers will only be contacted by phone when it is necessary to assist in the completion of their orders.  We do not share customers' phone numbers with third parties.

For answers to any questions about this policy or website, please contact our customer service department at 001 352 332 3613 during our office hours of 9:00 a.m. to 5:00 p.m. EST.

For more contact information, click here.

*Elegant Office Inc. reserves the right to change/modify our terms and conditions at any time without notice.

Legal Information:

The Elegant Office® is a registered trademark of The Elegant Office, Inc, serial number 78389659. We actively pursue any trademark infringements.

We reserve the right to not do business with certain companies based on conflict of interest.